05
Nov
Artem Lyashanov explains how AI is changing the priorities of banks’ digital transformation
Over the past decade, financial institutions have invested enormous resources in digital transformation: new channels, new technologies, new customer engagement tools. Customer data is now more abundant than ever. But, as Artem Lyashanov notes, most banks and credit unions still struggle to translate this data into action. More data doesn’t mean more value. Many financial institutions today are sitting on a vast array of customer data, but a chasm still exists between accumulating information and making concrete decisions based on it, [...]
